Refund policy
At Health Magnetic Store & More we take pride in choosing the best quality magnetic and non-magnetic health products for your complete health and balance. Customer service and satisfaction are our top priority.
RETURNS & EXCHANGES
We want you to be satisfied with both the service and the products you receive.
Online Orders — 30-Day Money-Back GuaranteeFor purchases made at healthmagneticstore.com, we offer a 30-day 100% money-back guarantee. If you're not happy with an item, we will credit 100% of the product cost once you've returned it within 30 days of receipt, as long as the item is in new, unused condition with all original packaging and no signs of wear.
In-Store (POS) Purchases — 10-Day Return PolicyFor purchases made in person at our store, our 10-day return policy applies. Items must be returned unused, in original condition with all original packaging within 10 days of purchase.
Used products cannot be credited or exchanged under either policy unless they have a manufacturing defect. By wearing or using the product, our refund/exchange policy is void unless a defect is present. The product is subject to final inspection before your return is processed. Shipping costs and handling charges are non-refundable. If the item was shipped to you free of charge, that amount will be deducted from your return credit.
Items received after the applicable return window are subject to a 20% restocking fee and return approval.
To initiate a return, call 1.800.761.5767 or (787) 782-5767, text 787-221-8865, or email cs@healthmagneticstore.com for return and shipping instructions.
Note: For safety reasons, wraps, supports, insoles, pillows, and topical analgesic or supplement products cannot be exchanged or returned due to their personal nature. Media (Books, DVDs, Downloads): All media purchases are final sale and may not be returned.
EXCHANGES — DEFECTIVE OR DAMAGED PRODUCTS
30-Day Exchange Policy – Defective Products Only
If you believe you have a defective product, please contact us at cs@healthmagneticstore.com within 30 days of purchase. To process your exchange, we will need your order number, a description of the problem, and photos if available.
If a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange it. If repair or replacement is not practical, we will provide a refund. Delivery times for repaired or replacement products may vary by location.
DAMAGED IN SHIPMENT
Inspect your product upon receipt. Any shipping damage must be reported to Health Magnetic Store & More within 7 days of delivery. Please email cs@healthmagneticstore.com with a description of the damage and photos if possible. We will arrange for damaged products to be replaced.
We are not responsible for shipping damages or lost packages on return shipments. We recommend returning items with a tracking number. Please allow 1–2 weeks for refunds to be processed. When returning an item that came with a free gift, the gift's value will be deducted from the total refund.
LOST PACKAGES
If your package has not been delivered within 7 business days past the estimated delivery date and tracking shows no movement, please contact us immediately at cs@healthmagneticstore.com or call 1.800.761.5767. We will contact the carrier on your behalf to investigate and, if the package is confirmed lost or undeliverable, file a claim accordingly. Refunds or replacements for lost packages are processed only after the carrier officially confirms the loss. We will keep you informed throughout the process. Parcels cannot be claimed as lost once the carrier has marked them as delivered.
ORDER CANCELLATIONS
Please notify us within 3 hours of purchase to cancel your order and receive a full refund. Orders cancelled after the credit card has been processed will be charged a 20% restocking fee, as your order may already be processed and ready to ship.
If a customer refuses delivery or returns an order that has already been processed and shipped, the customer assumes full return liability including all applicable return freight charges and a 20% restocking fee.
EU CUSTOMERS — STATUTORY RIGHT OF WITHDRAWAL
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at cs@healthmagneticstore.com within 14 days of delivery. We will refund the full product price within 14 days of receiving the returned item. Return shipping costs are your responsibility unless the item is defective. This right does not apply to sealed hygiene products that have been opened or to digital downloads once accessed.
WHOLESALE CUSTOMERS
Sales are final. You have a 5-day inspection period from the date of delivery to report any broken or damaged items. We will not accept returns on wholesale items after this period or once any item has been resold.
IMPORTATION POLICY
Please know your country's import policy. The buyer is responsible for any import restrictions, prohibited items, taxes, tariffs, fees, and duties. These charges are outside our control. If such charges are levied, you are responsible for paying them.
UNDERAGE PURCHASES
If you are under 18 years of age, please have a parent or guardian make your purchase. Any purchase or attempted purchase by someone under 18 will be considered fraudulent, and we will not be held liable.
RETURN SHIPPING ADDRESS
Health Magnetic Store & More, Inc. 1053 Ave. Jesús T. Piñero San Juan, PR 00920
CONTACT US
Online Orders (24/7): healthmagneticstore.com Phone: 1-(787) 782-5767 / 1-800-761-5767 Text: 787-221-8865 Email: cs@healthmagneticstore.com
Store Hours: Monday, Wednesday, Thursday & Friday: 8:00 AM – 5:00 PM Tuesday: 9:00 AM – 4:00 PM Saturday: 8:00 AM – 2:00 PM (Eastern Standard Time)